Terms of use

Last updated: October 6, 2026. This English version is a translation for your convenience; if there is any discrepancy, the Spanish version prevails.

1. Who we are

Chispa is a service operated by Chispa MKT, S.A. de C.V., with its address at Campo Santo 44, Mexico City, Postal Code 64000, Mexico. Contact: contacto@chispachat.com.

2. Requirements

You must be at least 18 years old and legally able to accept these terms. By pressing “Start video chat” you declare that you meet these requirements.

3. The service

Chispa connects you by video, audio and text with other people chosen at random. No sign-up is required. We do not guarantee that people will always be available or that the service will work without interruptions.

3.1 Premium

Premium is a one-time payment that unlocks the gender and country filters for the period shown at purchase. The price and currency are shown before you pay. There are no recurring charges and no automatic renewal. Access is tied to your browser and you can move it with your recovery key. The filters depend on each person's declared gender and their device's time zone; they do not guarantee the identity, exact location or availability of other people.

Refunds and purchase support

We offer a full refund if you request it within 14 calendar days of purchase, even if you have tried Premium. Write to us at contacto@chispachat.com with the email you used to pay, the date and the receipt ID. Do not send your recovery key or your card details.

We will confirm receipt of your request within 3 business days. After verifying the purchase, we will process the refund to the same payment method within 10 business days; any additional time for it to appear depends on your bank. Refunding the payment cancels the corresponding access. Free promotional codes do not give rise to a refundable amount. For duplicate or unrecognized charges or service failures, contact us even after that period.

A ban for breaking the rules does not remove the rights you have as a consumer. This commercial policy is in addition to the rights and remedies provided by applicable law and does not limit them.

4. Your conduct

You agree to follow the Community rules. You are responsible for what you show, say and write. Recording or sharing other people without their consent is forbidden.

5. Moderation

To protect the community, the moderation team sees low-resolution thumbnails of connected people's cameras in real time and can ban anyone who breaks the rules. In addition, when someone reports you, we keep a screenshot of your video at that moment, the reason for the report and an anonymous identifier of your connection. We also use artificial intelligence to estimate age on entry and to detect nudity: it may prevent entry or show a warning, and a person reviews each case. We may suspend or block access, without prior notice, for anyone who breaks these terms. We cooperate with the authorities when the law requires it.

The moderation team can also enter any ongoing conversation and watch it live, without prior notice, to enforce the rules. And every time someone enters the video chat an image of their camera is temporarily kept: only the 30 most recent are kept in the server's memory and they are erased on restart. You will find the details in the privacy notice.

6. Third-party content

Conversations happen in real time between users. We do not review content before it is shown and we are not responsible for what other people say or show, although we act on reports.

7. Limitation of liability

The service is provided “as is”. To the extent permitted by law, we are not liable for damages arising from the use of the service or from the conduct of other users.

8. Changes

We may update these terms. We will post the new version on this page with its date.

9. Governing law

These terms are governed by the federal laws of the United Mexican States. You may go to PROFECO (Mexico's consumer protection agency) and to the competent authorities or courts under applicable law. These terms do not limit your rights as a consumer.

10. Contact and appeals

If you think your ban was a mistake, write to contacto@chispachat.com with the approximate date and time.