Child safety standards

Last updated: October 26, 2026

Chispa is a service for adults only. We do not tolerate any form of child sexual abuse or exploitation, whether in the video chat or in any other use of the service. These standards describe what is prohibited, how we prevent and detect it, how to report it and what we do when it happens. They complement the Community rules, the Terms and the Privacy policy.

Adults 18+ only

To use Chispa you must be at least 18 years old and confirm it before entering. In addition, when you connect, an AI estimates your age from the camera: anyone who appears to be a minor cannot enter, and repeated attempts block access. This estimate can be wrong, which is why it is combined with human review and community reports.

What is strictly prohibited

• Any sexual content involving minors, real or simulated, including child sexual abuse material (CSAM): producing, showing, requesting, sharing or keeping it.
• Contacting, seeking or attempting to lure minors for sexual purposes, including harassment, grooming and sexual extortion (sextortion).
• Sexualizing minors in any way: comments, gestures, requests or descriptions.
• Helping a minor enter the service, or using Chispa while under 18.

These behaviors result in an immediate ban and, where the law requires or allows it, a report to the authorities.

How we prevent and detect it

• AI age verification on every entry, blocking anyone who appears to be a minor.
• Automatic review of connected cameras to detect nudity, with an immediate warning and an alert to the moderation team.
• A moderation team that can watch active conversations live and ban without needing a report.
• Community reports with the reason "Appears to be a minor", which are reviewed before any other.
• Automatic bans when several people report someone, and faster bans for anyone trying to evade a previous ban.

How to report

If you see someone who appears to be a minor or any of the behaviors described above, end the conversation and report it with the flag button in the app, choosing the reason "Appears to be a minor". You can add details. The report arrives with a screenshot of the conversation as evidence and is reviewed as a priority.

You can also write to us at contacto@chispachat.com with the subject "Child safety", even if you do not use the app. Do not send the material: describe it and give the approximate date and time.

What we do in a case

• We immediately block the access of the person involved, manually or automatically.
• We keep the evidence (screenshot, date, technical identifiers) for as long as the investigation and the law require, and we do not distribute it.
• We report cases of child sexual abuse or exploitation to the competent authorities: in Mexico, to the Attorney General's Office (FGR) and the National Guard's Cyber Police; and, where applicable, to the CyberTipline of the National Center for Missing & Exploited Children (NCMEC).
• We cooperate with legitimate requests from the authorities and from the platforms where the app is distributed.

Legal compliance

We comply with the applicable child protection laws and the laws on reporting child sexual abuse material, in Mexico and in the countries where the service is offered, and with the child safety standards of the app stores where Chispa is published. We review these standards and our measures periodically.

Child safety point of contact

The service operator, Chispa MKT, S.A. de C.V., has designated a child safety officer who handles reports and requests from the authorities and from the app stores. Contact: contacto@chispachat.com, subject "Child safety".